Guarantees

The Warranty begins on the date of purchase (date of purchase on the original invoice) and can only be used upon presentation of the original proof of purchase. Therefore, you must keep the original invoice along with the warranty document. The modality to be applied is defined in the computer purchase warranty document. In case of omission, the first option is considered valid – general guarantee.

WARRANTY (PROVIDED BY THE MANUFACTURER) In most cases, the manufacturer establishes a 2-year warranty period (end consumer and new equipment) for its products, covering all manufacturing defects upon receipt of the product and damage during this period. The warranty varies depending on the manufacturer and the product in question. To activate the guarantee it is necessary to present: • factura de compra da Aplic; • embalagem e respectivo conteúdo (manuais e drivers) Remember that manufacturers decline any responsibility under the warranty if the purchase invoice is not presented. To facilitate problem identification, you should have the following information ready to provide to the operator: • Date of product purchase; • Proof of purchase; • Model identification; • Product serial number

Manufacturers' Customer Service Centers typically operate from 9am to 5pm and are mostly closed on weekends and holidays. If you encounter difficulties installing/using a product, start by making sure that you are following all the instructions contained in the manufacturer's manuals, particularly regarding the installation and use of appropriate software. In the event of a breakdown or difficulty with what was purchased from Aplic and if it is still within the warranty period, the customer has the option: During the 1st and 2nd year, to have their device repaired through a center authorized by the brand in Mozambique or send the device to Aplic's After-Sales Service. During the following years (for manufacturers that provide a warranty of more than 2 years), the customer must send the device to the After-Sales Service of the manufacturer in question.

Returns

a) Transportation: It is the customer's responsibility to ensure that the product arrives at our facilities in good condition. b) Shipping and insurance costs: -Shipping costs are the responsibility of the customer. -The device travels at the customer's sole responsibility. -We recommend using a means of transport that includes merchandise insurance to prevent damage or loss of merchandise. -Aplic will always bear the costs of shipping the equipment back to the Customer.

Recommendations: In case of return, or sending for repair, use the original packaging, or other suitable packaging that guarantees effective protection against shocks and knocks. Aplic cannot be held responsible for any damages that occur during transportation to the After-Sales Service. In case of a storm, you must disconnect all cables from telephone and local network connections. In the event of a breakdown, you should write down all the symptoms and try to describe them as detailed as possible. Before going to the assistance center, you should contact them by telephone and explain the case, as 90% of cases are resolved over the telephone. In case of assistance, you should only take the power cables if you suspect that they are the source of the problem. Never attempt to open your computer or change the configuration with which it was supplied. Do not use the equipment in poorly ventilated or humid locations.